Step 2: Communicate
Communication is critically important during times of rapidly changing, unexpected situations that may prompt College-wide temporary suspension of face-to-face classes. These steps are intended to provide faculty with guidelines for the most important elements of information sharing during this period. Any questions regarding classes or other academic operations may be sent to the appropriate Campus Dean of Teaching & Learning or Associate Vice President.
- Stay up-to-date on College policies and plans by regularly checking the official website: https://mgccc.edu/coronavirus
- Ensure that your Department Chair and any other regular points of contact have a phone number where you can be reached, and alternate numbers if appropriate. Check your MGCCC email daily and keep lines of communication with your Department Chair open. Respond as quickly as you are able to any requests for information or input.
- Communicate regularly with all students enrolled in your classes, using Canvas for mass communication. Check both Canvas and MGCCC email daily for communication from your students and provide them with links to the official information pages as appropriate. If the situation changes with the College and the timeline for face-to-face class suspension, communicate that as suggested on the official homepage or by your Department Chair, and refer students back to the MGCCC website. When questions arise, use the following contacts as a guide:
- Your questions about classes, grading, or other academic matters: Campus Dean of Teaching & Learning or Associate Vice President
- Questions about students with disability accommodations: Special Populations Coordinators on each Campus
- Questions about enrollment, dropping and adding: Campus Dean of Teaching & Learning or Associate Vice President
- Questions about financial aid: Enrollment Services Center
- Questions about outstanding bills/balance owed: Business Services Center
- For student concerns that are beyond simple requests for delayed deadlines or rescheduling, record the student issue or concern, including the student’s name and ID, and notify your Department Chair, so MGCCC will have a record of major issues facing students.
- Encourage your students to communicate with you and stay focused on completing their semester, despite the possibility of an unexpected change in modality and assignments. Remain as flexible as possible as we adjust to the rapidly changing situation. Please review the Make a Plan page for further details.
Sparklight will open WiFi hotspots in its local office parking lots.
We recommend inclusion of this paragraph on your Canvas site and/or syllabi to clarify the situation:
We recognize that changes to classes mid-semester can be stressful. Please know that MGCCC is committed to supporting students during these extenuating circumstances and doing all that we can to ensure that you have the opportunity to complete your spring classes. Be sure to review your revised syllabi carefully for changes to assignments or expectations, stay in communication with all your instructors, and let your instructors know of any changes in your situation and what you need. It is critically important that you stay on top of your classes and take care of yourself as we work through the unexpected challenge of this semester.