b'MISSISSIPPI GULF COAST COMMUNITY COLLEGEDeveloping Baseline Data on Essential Skills Employer Satisfaction SurveyAfter identifying the topic and narrowing the focusFirst and foremost, MGCCC sought feedback on the to a short list of specific essential skills, the QEPquality of essential skills among MGCCC graduates Development Committee wanted to verify the depththrough an annual employer satisfaction survey. of need as it relates to the identified essential skills. Based on the response of employers through advisory Initially, the intent of the baseline data was to discerncouncils and Phase III: Call for Feedback, the annual if a gap existed in perceived essential skills attainmentemployer satisfaction survey included questions that between employers and students as well as betweendirectly related to the identified specific essential MGCCC employees and students.Simultaneously,skills.The results of the employer satisfaction the QEP Development Committee wanted to establishsurvey indicated that MGCCC graduates do exhibit baseline data points from which growth could bea perceived deficit in certain areas of essential skills.measured, which was accomplished in a qualitativeThe survey asked employers to respond to each manner as it relates to the baseline data as prescribedstatement using a four-point Likert scale with 4 in the Assessment section. The QEP Developmentindicating strongly agree and 1 indicating strongly Committee identified the specific essential skills mostdisagree.As indicated by the means shown in Table needing intervention through institutional data (e.g.,6 below, employers expressed satisfaction overall, employee feedback, employer feedback, studentbut there is room for improvement.Although the feedback) and the literature review.The baselinemeans fall in the average range, the essential skills data on essential skills needed to be identified amongbeing addressed seemed to be about equal as far three groups: employers, MGCCC employees, andas determining importance.However, attire and students.After gathering the data within each group,communication ranked higher than most of the other the QEP Development Committee compared resultstraits. Table 6 illustrates the means in rank order from among the three groups. highest to lowest.Table 6MGCCC Employer Satisfaction SurveyESSENTIAL SKILLESSENTIAL SKILL STATEMENT n MEANaTOPICAttire MGCCC graduates come to work with31 3.32the appropriate attire.Email Etiquette MGCCC graduates use professional24 3.29email etiquette when sending corre-spondence via email.Communication:MGCCC graduates maintain excellent30 3.17Co-Worker/Peers communication, both in terms of listen-ing and speaking, with their co-work-ers/peers.Punctuality/ MGCCC graduates are punctual and31 3.16Attendance report to work on time, each and every day, as scheduled.Interview MGCCC graduates were well prepared31 3.16for their job interview.Communication:MGCCC graduates maintain excellent26 3.15Customers customer service, as it relates to listen-ing and speaking, to customers.Rsum The rsums of MGCCC graduates are25 3.00professionally written and accurately reflect their skills, education, and work history.Social Media MGCCC graduates ensure that their21 3.00social media presence is professional and projects a positive image.a. The means were calculated on a 4.0 scale with 4 indicating strongly agree and 1 indicating strongly disagree.26 MGCCC QEP 2019'