b'MISSISSIPPI GULF COAST COMMUNITY COLLEGESemester Two: WORKPLACEEffective Workplace Communication SLO #2Listening*Duringthesecondsemester,thetrainingonB.Active Listening in the Workplace Listening and Speaking will focus on workplace (Summarization): 75% of students will Communication.Students will be asked to employ summarize proficiently the request made by a effective communication strategies in a simulated customer or coworker by scoring a 3, or workplace setting. For listening, the students will higher, on a 4-point rubric.be tasked with giving an appropriate and complete summarization of a realistic request that may be made by a customer or coworker in the students CareerSLO #3Speaking*fields. Career instructors will collaborate with Career advisory council members and industry partners toB.Workplace Speaking (Use of Language): 75% identify relevant material. For speaking, there will be of students will use pronunciation, grammar, a focus on the content of the workplace interaction: and articulation appropriate to the audience understanding the scenario, clearly stating a position, by scoring a 3, or higher, on a 4-point rubric.and offering an effective solution. TheStudents*Appendix K contains the rubrics.will also be expected to employ the nonverbal skills learned during the first semester of training. Interventions will include an introduction, face-to-face presentation, asynchronous module, student application Implementation in the second semester will focusof skill, and feedback. Face-to-face classroom lessons on effective workplace communication, specificallywill focus on the teaching of the QEP SLOs 2B and active listening in the workplace, characterized by the3B.These lessons will make relevant connections students ability to summarize requests, and effectivebetween the essential skill and the workplace by speaking, characterized by the students ability toproviding hands-on activities, reflection exercises, use appropriate language.and relevant, real-world scenarios. Classroom lessons will be reinforcedwith virtual lessons delivered via Canvas. Public Speaking instructors will develop an activity designed to reinforce skills learned during the first and second semesters of training.This activity will take place within the context of a mock job interview and will be carried out by trained learning lab instructors.MGCCC Learning Labs are comprehensive academic tutoring facilities open to all students. In the QEP, the Learning Labs will offer one-on-one tutoring sessions to Career students as needed. These sessions will reinforce the QEP SLOs taught each semester.Near the end of the semester, Public Speaking instructorswillevaluatestudentsworkplace communication skills using the QEP Listening and Speaking rubricsusing lines 2B and 3B.44 MGCCC QEP 2019'