This NO COST* training program for Geographical Information Systems (GIS) Helpdesk Tier 1 Support is offered in partnership with Geo Jobe and AccelerateMS.

* Students may be responsible for additional costs associated with instructional materials and external exam and licensure fees may apply.

About the Program

The GIS Tier 1 Help Desk Support non-credit training program is a 6 to 8-week online program. Participants receive specialized instruction in certification areas required by the industry to provide Tier 1 support for GIS software and applications. Upon completion, participants are prepared for an entry-level position as Tier 1 GIS Help Desk Support personnel. Participation in and completion of the program does not guarantee participants a job with GEO Jobe or other information technology industry.

The curriculum focuses on basic GIS concepts, entry-level mapping, visualization, and analysis along with use and management of ArcGIS Online to prepare for entry-level GIS help desk support or GIS Technician.

Skills Taught

  • Basic GIS Concepts
  • Entry-Level Mapping
  • Entry-Level Visualization and Analysis
  • ArcGIS Online Fundamentals
  • Business Communication

Application Requirements

  • 18 years of age
  • High school or high school equivalency transcript
  • Mississippi resident
  • Typed, three-paragraph essay describing your motivation for participation in this training program and how this training will help meet your career goals
  • MGCCC Non-credit Training Application

*Participants will be selected from qualified applicants.


  • ArcGIS Online Fundamentals
  • MGCCC Certificate of Completion

* An associate degree is not applicable for this program. Course completion does not guarantee a passing score on the Esri ArcGIS Fundamentals Certification Exam – 2201.


To learn more call (228) 897-4368, email

Answer Center Hours

Monday – Friday
8:00 am – 5:00 pm

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